SUPPORT

Help when you need it.

Find quick instructions, solve common problems, or send a message directly to Across the Ages support.

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AgePhotosBackupFamily?

QUICK HELP

Start with the task you are trying to complete.

1

Add a family member

Choose a photo, enter their name and birth date, then select the relationship that connects them to your family.

View the steps

2

Back up or restore

Use the iCloud section in Settings to create a restorable copy or bring your family information back to the device.

View backup help

3

Share with family

Export one family file, send it to a trusted relative, and have them import the same family information.

View sharing help

ADDING PEOPLE

Build the family one person at a time.

  1. Tap the add button.Open the family category where the person belongs.
  2. Add a name, birth date, and gender.These details power age calculations and relationship labels.
  3. Choose or add a photo.The photo becomes the beginning of that person’s gallery.
  4. Save and connect relationships.Add spouses, parents, children, and other valid family connections.
Add a family member screen
Add a person in a few clear steps.
iCloud backup and privacy controls
Backup and security live together in Settings.

ICLOUD BACKUP

Keep a restorable copy of your family information.

  1. Open Settings.Find the iCloud Backup and Restore section.
  2. Enable iCloud backup.Make sure iCloud is available for the Apple account on the device.
  3. Choose Back Up Family to iCloud.Wait for the confirmation and the updated backup date.
  4. Use Restore Family from iCloud when needed.Review the restored information before making additional changes.

IMPORT & EXPORT

Let relatives begin with the same family information.

  1. Open Share and Import.Choose Export or Share Family Information.
  2. Select whether photos are included.Including photos can create a larger file.
  3. Send the file securely.Choose a trusted recipient and sharing method.
  4. Import on the other device.The recipient selects Import Shared Family Information and reviews the result.
Import and export settings
One export can save another family member hours of setup.

TROUBLESHOOTING

Common things to check first.

Many issues can be resolved by confirming one setting or repeating one step.

Face ID does not appear or does not unlock the app

Confirm Face ID is set up for the device, that Across the Ages has permission to request it, and that the app’s Face ID option is enabled. The device passcode or backup PIN may be available as a fallback.

iCloud says no container or backup is unavailable

Confirm the device is signed into iCloud, iCloud Drive is enabled, the app has the required iCloud capability in the current build, and a stable internet connection is available.

An imported family file does not look right

Keep the original export file, verify that it came from a compatible app version, and review the selected identity and relationships during import. Do not delete the existing family until the imported copy has been checked.

A photo does not show the correct age

Open the photo details and review the year taken or the person’s age at the time. Older images and scanned photos may not contain a reliable capture date, so manual correction may be needed.

CONTACT SUPPORT

Tell us what is happening.

Include the screen you were using, what you expected to happen, and what happened instead. A screenshot can be helpful, but never send a family export file unless support specifically asks for it.

Before sending:Do not include passwords, backup PINs, or private family files in the message.